Flexible access to provide support - anytime, anywhere
Service Management Support Center Management Service Level Management Knowledge Management Asset Management Anywhere Access In today's service environments it's imperative that on-the-go technicians and managers have easy and convenient access to their support tools and applications. HEAT® offers flexible access methods, including local client-server, browser, thin-client, and wireless devices.

Thin Client Computing
Server-based thin client computing allows you to reduce the costs associated with administering desktop resources. iHEAT™ makes it possible to access HEAT using a Web browser through either a network or dial-up connection - with no additional plug-ins required. The iHEAT application runs and is accessible from a single server, which provides centralized software management, maintenance and upgrading - resulting in a lower total cost of ownership for your organization.

Web Access
HEAT® WebCenter, built on Microsoft® .NET technology, provides technicians and managers with immediate access to the most commonly used features of HEAT from any computer with Internet access - including a Macintosh®. HEAT WebCenter is loaded with easy-to-use tools and features including Quick Stats, Quick Charts, and Quick Reports.
 


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